Give your furry friend the ultimate playtime and cuddle companion with this Ultimate Plush Dog Toy! Made from soft yet durable materials, it’s gentle on teeth and designed to withstand playful bites, light tugging, and plenty of snuggles. Available in a variety of adorable animal shapes and vibrant colours, this toy is sure to capture your pet’s attention and provide endless entertainment. Whether your dog loves to chew, fetch, or cuddle, this versatile toy is perfect for all activities and keeps your pet happily engaged.
Key Features:
- Soft & Safe: Crafted from gentle plush material, ideal for snuggling and chewing.
- Chew-Resistant Build: Designed to handle playful chewing and gentle tugging.
- Adorable Animal Designs: Choose from cute animal shapes to bring joy to your pet’s day.
- Lightweight & Easy to Carry: Perfect for indoor fetch, carrying, and cuddling.
- Pet-Safe Fabric: Non-toxic and safe for pets of all sizes.
Bring home the perfect combination of fun and comfort with this plush toy, the ideal choice for playful pups and snuggly dogs alike!
Ultimate Plush Dog Toy – Soft, Durable & Chew-Resistant
Return and Refund Policy
At Fetch and Footsteps, we are committed to ensuring that our customers are completely satisfied with their purchases. If, for any reason, you’re not entirely happy with your item, please refer to our policy below for guidance on returns and refunds.
1. Eligibility for Returns
- Items are eligible for return within 30 days from the date of delivery.
- To qualify for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
2. Change of Mind Returns
- If you wish to return an item due to a change of mind, please contact us within 30 days of receiving the item.
- Return Postage: The cost of return postage will be the responsibility of the customer.
- Refund Process: Once we receive and inspect the item, a refund will be issued to your original payment method within 7-10 business days, excluding any original shipping fees.
- Partial Refunds: Items returned damaged or missing parts (not due to our error) may be eligible for partial refunds.
3. Faulty or Damaged Items
- If an item arrives faulty or becomes defective within 30 days of delivery, please contact us immediately. We will arrange for a replacement or a full refund, including the cost of return postage.
- Required Information: For faulty items, please provide a description of the issue and photos or videos showing the fault (if applicable).
- Return Shipping: We will provide a prepaid return label or arrange for collection where possible.
4. Return Process
- To initiate a return, please email our customer support team at [your email address] with your order number and reason for return.
- We will respond with further instructions and details on how to proceed with the return.
- Items must be returned to the address provided by our support team.
5. Refunds
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to your original payment method.
- You will receive a confirmation email once your refund has been processed.
6. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for your preferred item.
7. Non-Returnable Items
- Certain items are exempt from return, including:
- Sale or clearance items
- Personalised or customised items
- Perishable goods or hygiene products where packaging has been opened
8. Additional Information
- We reserve the right to refuse a return if the item does not meet the conditions outlined in this policy.
- For any questions or further clarification, please don’t hesitate to reach out to us.