Give your pet the ultimate comfort with our luxurious Waterproof Dog Mat in elegant rose velvet. Designed for year-round use, this versatile mat combines style with functionality to keep your pet cosy and supported in every season. The soft, velvety cover provides a plush resting surface, while the high-quality inner padding offers optimal support for joints and muscles.
Key Features:
- Elegant Rose Velvet: This rich, rose-hued velvet cover adds a touch of sophistication to any space, making it a stylish addition to your home.
- Detachable and Washable: The cover is fully detachable, making it easy to keep your dog’s mat clean and fresh. Simply unzip and machine wash.
- Waterproof Protection: This waterproof dog mat is equipped with a protective lining to safeguard against spills, accidents, and moisture, preserving the mat’s interior.
- Available in Various Sizes: Perfect for dogs of all breeds and sizes, offering the ideal fit for any pet.
- Year-Round Comfort: Suitable for all seasons, offering warmth in winter and breathable comfort in warmer months.
Whether you’re at home or on the go, the Four Seasons Dog Mat provides style, comfort, and durability that pets and owners alike will appreciate.
Four Seasons Universal Dog Mat Rose Velvet Detachable Waterproof Washable cover
Refund and Return Policy
At Fetch and Footsteps, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your item, please review our policy below for guidance on returns and refunds.
1. Eligibility for Returns
- Items are eligible for return within 30 days from the date of delivery.
- To qualify for a return, items must be unused, in their original packaging, and in the same condition in which you received them.
2. Change of Mind Returns
- If you wish to return an item due to a change of mind, please contact us within 30 days of receiving the item.
- Return Postage: The cost of return postage will be the responsibility of the customer.
- Refund Process: Once we receive and inspect the item, a refund will be issued to your original payment method within 7-10 business days, excluding any original shipping fees.
- Partial Refunds: Items returned damaged or missing parts (not due to our error) may be subject to partial refunds.
3. Faulty or Damaged Items
- If an item arrives faulty or becomes defective within 30 days of delivery, please contact us immediately. We’ll arrange for a replacement or a full refund, including the cost of return postage.
- Required Information: For faulty items, please provide a description of the issue and photos or videos showing the fault (if applicable).
- Return Shipping: We will provide a prepaid return label or arrange for collection where possible.
4. Return Process
- To initiate a return, please email our customer support team with your order number and reason for return.
- We will reply with further instructions and details on how to proceed with the return.
- Items must be returned to the address provided by our support team.
5. Refunds
- Refunds will be processed within 7-10 business days of receiving the returned item.
- Refunds will be issued to your original payment method.
- You will receive a confirmation email once your refund has been processed.
6. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for your preferred item.
7. Non-Returnable Items
- Certain items are exempt from return, including:
- Sale or clearance items
- Personalised or customised items
- Perishable goods or hygiene products where packaging has been opened
8. Additional Information
- We reserve the right to refuse a return if the item does not meet the conditions outlined in this policy.
- For any questions or further clarification, please don’t hesitate to reach out to us.